FAQ

Any requested stop during the ride will be billed at the stop rate for the ride selected plus other fees listed in your ride quote. A stop is typically calculated based on 10 minutes of wait time. If your stop is longer, or if your stop deviates from the original itinerary, your ride may be converted to hourly pricing

Point to point transportation is when we pick you up at one location and then drop you off at another location. This type of one way transportation is priced with a flat rate regardless of how long the trip takes.

Parking fees are typically incurred on airport pickups where the airport does not have a waiting lot, or when an inside pick up is requested; or for any requested stop where free parking is not available.

Package rates are flat prices that include a specific number of hours of chauffeured service for a fixed price. Packages are typically used for weddings and proms.
The hourly or fixed price of each vehicle is determined by the size and cost of the vehicle. For example, a three passenger Town Car will be less than an eight passenger limousine

Gratuity Is Always Included the base rate for the driver. It is customary to tip drivers 15-20%, chauffeurs earn their living by gratuities much like waiters do in fine dining establishments.

Hourly rates work just as they sound. This is a fixed hourly price which either starts when we leave our facility and ends when we get back to our facility or from the time we pick you up from your first location until the time we drop you off at your final destination.

Additional hours outside the original quoted ride duration shall be billed at the extra hours rate for the ride selected. Extra hours are typically associated with hourly services, and are incurred from the originally scheduled end time. If you do not start your ride on time, but the driver arrives at the scheduled time, and you retain the vehicle for the original number of hours requested, extra hours will be incurred.

The price quoted for your ride is based on drop off and pick up location provided at time of search. Please note that additional fees and charges may apply to your ride. If you incur additional fees, your credit card will be charged for the actual ride amount (ride estimate + extras – see below for examples) after the ride is complete. The following is a list of additional fees you may incur.

If you cancel a vehicle within 2 hours of pickup, often a fee equal to the base fare plus gratuity and a surcharge is due.

A “no show” must pay for the trip, including gratuity, wait time, and out-of-pocket expenses. If you can’t find your limo chauffeur, call the limo company right away to avoid a “no show” charge. Confirm all rates and potential charges when you book the limo.